Collin County residents who registered or updated their voter information through the Texas Department of Public Safety’s online portal should check their status before voting in the Nov. 3 election.

The county received more than 51,000 potentially affected registration records after a state technology problem delayed their delivery, according to the Collin County Elections Department’s Sept. 24 statement. Some submissions dated to October 2025.

The records included new applications and updates to existing registrations. About 6,600 required individual review, Elections Administrator Kaleb Breaux said in reporting published by the Murphy-Wylie-Sachse Courier.

State officials identified software error

Votebeat and the Texas Tribune reported Oct. 1 that state officials attributed the backlog to an October 2025 vendor software update.

DPS said the update omitted three data fields from daily files sent to the secretary of state’s office. The agency said it resolved the issue Sept. 13, after which delayed records were sent to counties for processing.

Check status before heading to the polls

Residents can use Collin County’s voter registration search to confirm their information.

Affected voters whose records have been corrected do not necessarily need provisional ballots. The county’s statement says staff can update registration dates and transmit corrected information to electronic pollbooks.

Eligible voters who registered through DPS by the Oct. 5 deadline but remain missing from the rolls can cast a provisional ballot. According to state officials quoted by Votebeat, election officials can check the DPS transaction to determine whether the ballot qualifies to be counted.

The state election calendar lists early voting Oct. 19–30. Applications for a mail ballot must be received by Oct. 23. The county lists Election Day hours as 7 a.m.–7 p.m. Nov. 3.

For registration questions, the Collin County Elections Office can be reached at 972-547-1900 or [email protected].